Player Privacy Policy
This Privacy Policy explains how Union Jackpots collects, uses and protects the personal information you give us when you create an account, deposit, play or otherwise interact with our services. We take your privacy seriously and describe below the types of data we process, how we use it and your choices about that information.
Types of data we collect
We collect a mix of personal, technical and transactional data necessary to provide and secure your account, process payments and meet legal obligations. We only collect information that is relevant to those purposes.
Personal data
Personal data includes name, date of birth, address, email, telephone number and identity documents you provide for verification. This data is used to confirm eligibility, prevent fraud and comply with anti-money-laundering and age verification requirements.
Technical data
Technical data covers IP address, device details, browser type, operating system and connection information. We use this to secure accounts, improve site performance and detect suspicious activity. We may also store preferences you set in your account.
Transactional data
Transactional data covers payment and gaming activity such as deposits, withdrawals, bet history, wins and losses, and bonus usage. We retain transaction records to process payments, resolve disputes and meet regulatory record-keeping requirements.
Use of information
We use collected data to operate your account, provide customer support, process payments, detect fraud, and meet our legal obligations. We may also use information to send service messages about your account and to provide relevant updates about changes to our services.
Data protection practices
We protect your information using appropriate technical and organisational measures, including encrypted connections, access controls and secure storage. Access to personal data is restricted to staff and service providers with a legitimate need. We regularly review our security practices and update them as required.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, support secure logins and analyse site usage. Some cookies are essential for functionality, while others help us understand how our services are used. You can manage cookie settings in your browser, though blocking certain cookies may affect site performance.
User rights
You have rights over your personal data, including the right to access, correct, restrict processing and, where applicable, request deletion. You can also object to certain uses of your data and request a copy of the information we hold about you.
Access, correction and deletion of data
To access, correct or request deletion of your personal data, contact our support team through your account interface. We will respond to valid requests in line with applicable requirements and may ask for proof of identity before making changes to protect your account.
Information sharing and third parties
We may share data with payment processors, identity verification providers, fraud prevention services and other partners who assist in providing our services. We require these parties to protect your data and only process it for agreed purposes. We do not sell your personal information.
Privacy policy updates
We may update this policy to reflect changes in our services or legal obligations. Material changes will be posted on-site and, where appropriate, notified to you through your account. Continued use of our services after updates indicates acceptance of the revised policy.