Responsible Gambling Policy

At Union Jackpots we are committed to safer gambling and to helping players keep their activity under control. We want play to remain enjoyable, so we provide clear guidance and practical tools to protect your account, limit spending and manage time spent on our site. If you ever feel gambling is becoming a problem, we encourage you to use the available controls and to seek support.

Player protection principles

We prioritise player safety, privacy and fairness. We apply tailored checks where needed and make responsible-gambling tools easy to find in your account. We expect all customers to gamble within their means and to follow the account rules that protect both the player and the wider community.

Activity-control tools

You can manage your activity directly from the account settings. Tools include deposit limits, loss limits, session time reminders and temporary account pauses. These tools are confidential and are applied immediately once set.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be lowered instantly; increases may be subject to a cooling-off period to discourage impulsive changes.

Loss limits

Loss limits help you cap net losses over a chosen timeframe. Selecting a loss limit prevents you continuing play once the limit is reached, helping to avoid chasing losses and keeping spending predictable.

Time limits and session tools

Use session timers and mandatory breaks to manage play time. You can set maximum session lengths and receive reminders when your session is ending. Short time-outs are available immediately if you need a break from play.

Self-exclusion

If you need a longer break, you can self-exclude for a period that suits you. Self-exclusion locks your account and stops marketing communications. We will also provide information on how to reconnect safely when your exclusion period ends, and we can direct you to additional support if required.

Signs of problematic behaviour

Look out for warning signs such as spending more than intended, hiding activity, borrowing to gamble, or difficulties stopping. If you notice these signs in yourself or someone close to you, consider using the limits and exclusion tools or contacting support for guidance.

Practical tips to stay in control

Set a budget before you play and stick to it. Use deposit and loss limits, take regular breaks, and avoid gambling when stressed or under the influence of alcohol. Keep a record of your activity and check your account statements regularly.

Professional help and support organisations

If you need further help, please contact our support team or reach out to specialist organisations. Useful UK resources include GamCare and BeGambleAware, and international support is available via Gambling Therapy. For confidential advice, contact your local helpline or visit the organisations' websites.