Union Jackpots Casino Terms of Use

These Terms and Conditions describe the rules that apply when you use Union Jackpots services. They set out the relationship between us and our users, explain your responsibilities when using the site, and describe how we manage accounts, payments, promotions and disputes. By registering or playing you agree to comply with these terms and any additional rules published on the site.

Account responsibilities

You must provide accurate personal information when registering and keep your account details up to date. Only one account is allowed per person, household and payment method. You are responsible for maintaining the confidentiality of your login credentials and must notify us immediately if you suspect unauthorised access. We may suspend or close accounts where fraudulent, abusive or otherwise suspicious activity is detected.

Eligibility requirements

Accounts are available only to individuals who meet the legal age and local requirements for gambling in their jurisdiction. You must be at least 18 years old or meet the higher minimum age that applies locally. It is your responsibility to ensure online gambling is lawful where you live. We reserve the right to decline registrations from certain jurisdictions in line with our restricted countries list.

Acceptable platform use

Our services must be used lawfully and in good faith. You must not attempt to manipulate games, use automated play tools, engage in collusion, or attempt chargebacks in bad faith. Money laundering, funding accounts using illicit funds, or any activity intended to exploit system weaknesses is prohibited. Breaches may lead to account suspension, forfeiture of funds and permanent exclusion.

General bonus and promotion rules

All promotions, bonuses and free spins are subject to specific terms displayed with each offer. Eligibility, minimum deposits, wagering requirements, eligible games, maximum bet limits and expiry periods will be stated in the promotion terms. We may withhold, cancel or reclaim bonuses and winnings where we suspect abuse, breaches of promotional rules or the provision of false information.

Deposits and withdrawals

We accept a range of payment methods as shown on the cashier. Deposits are usually available immediately, while withdrawals require identity and payment-method verification before release. Processing times and limits may vary by method and account status - higher-tier checks may apply for large transactions. External payment providers may charge fees which are outside our control. Withdrawals may be delayed or declined where documentation is incomplete or where activity triggers security checks.

Dispute resolution

If you have an issue, contact our support team in the first instance at [email protected]. We aim to resolve matters promptly and fairly. If a resolution cannot be reached through our support channels, we will explain any escalation options that may be available. We keep transaction and communication records to assist with investigations and decisions.

Updates to terms and conditions

We may revise these terms from time to time. Material changes will be notified via the site or by email where reasonably possible. Continued use of our services after a change indicates acceptance of the revised terms. If you do not agree with an update you should stop using the service and close your account.